MUMBAI: Amid a surge in Covid cases and high demand for beds in private hospitals, the BMC has appointed 70 auditors for all 35 major private Covid hospitals to ensure patients are not overcharged, get beds and hospitals follow discharge policy.
Two auditors will work in shifts so that patients can file complaints if they are overcharged. Apart from 25 auditors, two nodal officers have been appointed to oversee the auditors and take complaints from patients. “Auditors will also look into bed reservation. 80% of all beds are allotted through the ward war room only. The hospitals have to update real time bed vacancy data on the BMC dashboard,” a senior civic official said.
The state government has also fixed charges for the 80% reserved beds in private hospitals, and Municipal Commissioner Iqbal Chahal has directed auditors to verify all bills before they are issued to patients. “If any discrepancy is observed, hospital must be told about it. Hospitals are also expected to display charges of bed, PPE kit and masks on notice boards,” the official explained.
“If there is any substance in the complaints, action against the hospital owner/trustee should be proposed,” said Chahal in a circular issued last week. Municipal chief auditor Sitaram Kale said patients can send their complaints via email. For hospitals from Fort/Colaba to Bandra (West) and (East), complaints can be sent at [email protected] Those in hospitals between Andheri to Dahisar and Sion to Mulund can send at [email protected]